Refund Policy

At Strike11, we strive to provide a seamless and enjoyable experience for all our users. This Refund Policy outlines the conditions under which refunds may be granted. Please read this policy carefully before making any transactions on our platform.

1. General Refund Policy

All transactions made on Strike11 are considered final. Refunds will only be issued under specific circumstances as outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • Duplicate transactions due to a technical error.
  • Incorrect deductions from your account balance.
  • Failure of a transaction due to system issues.
  • Unauthorized transactions reported within a reasonable timeframe.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of mind after completing a transaction.
  • Failure to comply with the platform's terms and conditions.
  • Misuse of the platform leading to penalties or account suspension.
  • Any refunds requested beyond the specified timeframe.

4. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our support team at [email protected] with transaction details.
  2. Provide necessary proof, such as payment receipts or error messages.
  3. Our team will review your request and respond within a reasonable timeframe.
  4. If approved, the refund will be processed using the original payment method.

5. Processing Time

Approved refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

6. Chargebacks & Disputes

Initiating a chargeback without contacting our support team may result in account suspension. We encourage users to reach out to us first for any refund-related concerns.

7. Changes to Refund Policy

Strike11 reserves the right to update this policy at any time. Any significant changes will be communicated to users via official channels.